FAQs

COLOUR ADVICE

  • Do the shades look the same on screen as they do in person?
    • No. We cannot guarantee the shades will look the same as every computer screen is different. We recommend ordering a colour card and buying sample pots to make sure you are happy with your chosen shade. Only 1 colour card is available per order.
  • Do your shades have equivalent RAL colours?
    • Each of our shades is unique, so we cannot provide a RAL colour or BS reference.

SAMPLES

  • What finishes are the sample pots available in?
    • The sample pots are only available in Matt Emulsion. This is perfect for testing the shades on your walls at home.
  • What sizes are the sample pots available in?
    • The sample pots are only available in 100ml.
  • What is the best way to test the paint?
    • We recommend painting 2 coats. We recommend painting different areas of the room to see how the shades look in different lights. For example, paint a patch next to the window to see the shade in natural light and a patch in a corner, to see how shadow effects the look of the shade. We would also recommend painting a piece of card so you can move it around the room and see it in different lights.

PRODUCT ADVICE

  • Can I download a product advice sheet?
    • Yes. Product advice sheets are available for both our matt emulsion and eggshell paints. Follow this link to be taken to the product advice sheet page. There is also a safety data sheet available on the same page.
  • What is the difference between Matt Emulsion and Eggshell?
    • Matt Emulsion is perfect for interior walls and ceilings. It has a low sheen percentage, giving a deep matt finish.
    • Eggshell is great for woodwork, including architectural features. It has a slight sheen (15%).
  • Is the paint wipeable?
    • Yes, simply wipe the paint with a damp cloth. This works for both the matt emulsion and eggshell.

COVERAGE

  • How many tins of paint do I need?
    • 1 litre of matt emulsion will cover approximately 15m², depending on the properties of the surface and the method of application. This is for 1 coat.
    • 1 litre of eggshell will cover approximately 13m², depending on the properties of the surface and the method of application. This is for 1 coat.
  • How many coats do I need to use?
    • We would recommend a minimum of 2 coats for both finishes.
  • How long should I leave the paint to dry before applying another coat?
    • Drying times depend on the temperature and humidity of the room. For matt emulsion, it should be touch dry after 1 hour and can be recoated after 2 hours. For eggshell, it should be touch dry after 2-4 hours and can be recoated after 4 hours.

APPLICATION

  • Is it best to apply the paint with a brush or a roller?
    • This depends on the surface you are painting. For large, well prepared, flat areas, it is best to use a roller as this will give you a smooth finish. A brush is best for intricate details or uneven surfaces.
    • For more information on application, you can download our product advice sheets.
  • Can the paint be applied with a spray canister?
    • Yes. You will need to thin the paint with water.
    • Check the product advice sheets for information on each finish.

PREPARATION

  • We recommend using appropriate coverings to protect your floor, furniture and any window treatments in the room you’re painting.
  •  Walls
    • Make sure the surfaces you are painting are clean, dust, grease and mould free with no flakes of old paint. Any holes or cracks should be filled in to create as smooth a surface as possible.
    • If painting a porous surface such as plasterboard or newly applied lining paper, dilute the paint with 15-25% water and apply as a base coat, which will seal the surface and help the adhesion of finishing coats. The amount of water to add will depend on how porous the surface is. Allow to dry fully before applying any coats of paint.
    • If painting fresh plaster, we recommend leaving fresh skim plaster to dry for at least 4 weeks before painting. For fully plastered walls, the plaster needs to be allowed 6 months to completely dry.
    • Our paint is not suitable for lime plaster walls.
  • Woodwork
    • For new woodwork, fill in any knots or holes with the appropriate product. For all woodwork, sand down the wood to create an even surface, removing any existing, flaking paints. Make sure the surface is clean and dry. Prime with the appropriate primer before painting. Wood needs to have a moisture content of below 15% as it is more prone to blistering, cracking or flaking.
    • More information can be found on our product advice sheets.
  • If your tins are from different orders, mix the tins together and stir thoroughly before use. This will avoid colour variations and will ensure an even colour throughout your home.
  • Do I need to use a primer?
    • Yes, we recommend using a primer. This will make sure you get the purest colour and fullest depth of your chosen shade. Alternatively, you can use our paint as an undercoat. Simply dilute the paint and use exactly as you would an undercoat. However, if your walls are painted a dark shade, a primer will be your best option, as this will make sure the dark colour doesn’t affect your white shade.
  • How do I clean my brushes/rollers?
    • Both our paints are water based, so you just need to rinse them with warm, soapy water.
    • Make sure your brushes or rollers are cleaned thoroughly before using them to apply a different.

ETHICS & environment

  • Are the paints environmentally friendly?
    • Both finishes have very low VOC levels and an EN71-3 Certification, meaning they are completely safe for use on children’s toys, furniture and rooms.
    • Our packaging is fully recyclable. The filling that protects your tins is made from starch derived chipping which is completely biodegradable. However, unfortunately our tins have to be wrapped to prevent leaks.
    • The metal tins can be recycled once rinsed.
  • What is a VOC?
    • VOC stands for Volatile Organic Compound. As the paint dries, pollutants are released into the air. If a paint has a low VOC level, it means there aren’t any nasty fumes released. Our paints are low VOC, meaning they are safe to use in your home and kinder to the environment.
  • Are your paints tested on animals?
    • No, we have never, and will never support animal testing. You can count on our paints to be completely cruelty-free.
  • Are the paints safe for children?
    • Both our paint finishes have an EN71-3 Certification, making them completely safe to use on children’s toys, furniture and in their rooms.

PAYMENT

  • What payment methods do you accept?
    • We accept all major credit and debit cards, including Visa, Mastercard and American Express.

TRADE ACCOUNTS

  • Can I set up a trade account?